Refund policy

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Last updated: September 25, 2026

Because Butter’d By Culture products are personal body-care items, all sales are final for hygiene and safety reasons. We do not accept returns or exchanges for change of mind, scent preference, or other personal preference.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at butterdbyculture@gmail.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable. Once reviewed, we will work with you to provide an appropriate replacement or refund.

Cancellations

Orders may be cancelled within 24 hours of purchase as long as fulfillment has not started. Once an order has entered processing or fulfillment, it cannot be cancelled.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing time after the refund is issued may vary depending on your bank or payment provider.

Contact

Questions about this policy may be sent to butterdbyculture@gmail.com.